New York & Company - Customer Service
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RETURNS & EXCHANGES
What is the New York & Company Return Policy?
  • If for any reason you are not satisfied with any item purchased, simply return the item within 45 days of the purchase date subject to the following conditions.If your return is accompanied by the original receipt, we will issue the refund either in the original form of payment or a merchandise exchange, at the “net price” (after coupon or discounts) stated on your receipt.If your return is not accompanied by the original receipt, we will issue a merchandise credit in the amount of the lowest known selling price at the time the refund is requested.Merchandise credits are non-transferable. Other than defective items, all merchandise must be in its original condition (unwashed, unworn, price tickets attached) and in its original packaging (where applicable).

    A current valid government issued photo ID (such as a driver’s license, state-issued non-driver’s ID, passport or military ID) is required for all returns or purchases made at the time of return. Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: shapeware, lingerie, and hosiery.
  • How long do I have to make a return?
  • If for any reason you are not satisfied with your New York & Company in-store purchase, simply return it within 45 days of the order date. Other than defective items, all items must be in their original condition (unwashed and unworn) and in their original packaging (where applicable).
  • Is ID required to make a return?
  • A current valid government issued photo ID (such as a driver’s license, state-issued non-driver’s ID, passport or military ID) is required for all returns or purchases made at the time of return.
  • What is your policy for returning items paid by check?
  • For merchandise paid for by check, we may require a 10 business day waiting period from the date of the original purchase prior to the processing of returns. Current government-issued photo identification (such as a driver’s license, state issued non-driver’s ID or military ID) is required for all check returns and will be recorded at the time of return.
  • I purchased merchandise at nyandcompany.com, can I return to a New York & Company store?
  • Merchandise purchased online may be returned online or in New York and Company stores. However, all Gabrielle Union and Eva Mendes Collection merchandise purchased online and online-exclusives may only be returned to online. Fashion to Figure merchandise can only be returned to online or a Fashion to Figure Store. We reserve the right to limit the number of returns per customer at any time with or without a receipt.
  • I purchased merchandise at an Outlet store, can I return to a New York & Company store?
  • Merchandise purchased at New York & Company Outlet stores may only be returned to New York & Company Outlet stores.
  • I made a special order purchase (Ask Us) in the store that was mailed to me, can it be returned to a New York & Company store?
  • Yes, all in-store special orders can be returned to any New York & Company store (except Outlet stores). This method is preferred. All in-store special orders can also be mailed back. Refund time can vary up to 30 days.
  • Can I make a return without a receipt?
  • If you do not have a receipt, we will give you merchandise credit for the returned items at the lowest known selling price.
  • How do I redeem merchandise credit?
  • When you redeem merchandise credit, you must present a current, valid government-issued photo ID (such as a driver’s license, state issued non-driver’s ID or military ID) which will be recorded at the time of redemption. Merchandise credits are non-transferable and are not valid at nyandcompany.com..
  • How can I check the balance on my New York & Company Gift Card?
  • Please contact 1-800-982-2666. Or, visit our website at www.nyandcompany.com. You will be asked to enter your 16-digit Gift Card number and your
    4-digit PIN number to receive your balance.
  • What is your policy on exchanges?
  • If you are dissatisfied with your purchase, we’d be happy to offer an even exchange for the same item in a different size or color. If you would like to exchange your merchandise for a different item, the “Net Price” will be applied towards your new purchase.
  • What is “Net Price?
  • The “Net Price” displays the merchandise value after a discount or promotion is applied. The Net Price is calculated by pro-rating the discount over all of items eligible for the promotion.
  • Where do I locate the “Net Price” on my receipt?
  • The “Net Price” is located underneath the SKU or item number of each item on your receipt. If no discounts or coupons were applied to your purchase, then the “Net Price” will be the same as the amount shown on the right hand side of your receipt.

  • NOTE: If you purchased an item with a coupon or during a limited time promotion, the discounted price will not be honored for exchanges if the coupon or promotion has expired at the time of exchange.
    I bought an item and now it is on sale, can I receive a price adjustment?
  • We offer a one-time price adjustment within 7 days of the purchase date if the merchandise is presented in its original condition, in its original packaging (when applicable) and with the original receipt. Merchandise is not eligible for a price adjustment during a 30% off or greater storewide event, or if it is being promoted as a Doorbuster.
  • What is your coupon acceptance policy?
  • Coupons may be used only once. The discount applied at time of purchase will be taken off each item returned. The discount my not be reapplied to items being exchanged except for size or color.

  • RECEIPT REQUEST
    I lost my receipt; can you look it up?
  • Yes, please enter the required information in each field under the Receipt Request tab. For security reasons, only enter the last 4 digits of your credit/debit card number in the space designated for additional information or comments. We also request that you provide the tender type used; Debit, Credit, Visa, Master, American Express or Discover. To go the the Receipt Request page click here.


  • IN-STORE SERVICE

    Our goal is to provide a friendly and comfortable shopping environment for all our customers. Your feedback will help New York & Company enhance our services to exceeds your expectations.

    MERCHANDISE QUALITY
    My size/color is sold out in the item I want. Who do I call?
  • You may inquire at your nearest store, find a store now or call 1.800.961.9906.
    Please provide size, style number, item name, color, etc. if available.
  • Do New York & Company stores and nyandcompany.com have the same products and offers?
  • Products and promotions in New York & Company stores may vary from those on nyandcompany.com.
  • Do you offer the same merchandise at your New York & Company stores and Outlets?
  • You will find some of the same merchandise in Outlet stores; however, Outlet stores offer exclusive merchandise.